Privacy Policy – Swara Music Events & Entertainments | Live Music & Cultural Experiences

Effective Date: 22nd December, 25

Suggested text: Our website address is: https://swaraelite.in

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At Swara Music Events & Entertainments (“Swara”, “we”, “our”, “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase tickets for our events.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you book tickets or contact us, we may collect:

  • Full name
  • Email address
  • Mobile number
  • Residential Address
  • Payment-related details (processed securely via Razorpay)

b) Non-Personal Information

We may collect non-identifiable data such as:

  • Browser type and device information
  • IP address
  • Pages visited and time spent on the website

This information helps us improve user experience and website performance.

2. Use of Information

We use your information to:

  • Process ticket bookings and payments
  • Send booking confirmations and event-related updates
  • Respond to inquiries and customer support requests
  • Improve our website, services, and marketing efforts
  • Comply with legal or regulatory obligations

We do not sell or rent your personal information to third parties.

3. Payment Security

All payments on our website are processed through Razorpay, a secure and PCI-DSS compliant payment gateway.

Swara does not store or have access to your card, UPI, or banking details.

Razorpay’s use of your information is governed by their own privacy policy.

4. Sharing of Information

We may share your information only in the following circumstances:

  • With payment gateway providers (Razorpay) for transaction processing
  • With service providers assisting in website operations or event management
  • When required by law, court order, or government authority

All third parties are obligated to maintain confidentiality and data security.

5. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience, analyze traffic, and improve functionality.

You can choose to disable cookies through your browser settings; however, some features of the website may not function optimally.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, misuse, loss, or alteration.

While we strive to protect your information, no online platform can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required under applicable laws.

8. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction or deletion of your data (subject to legal obligations)
  • Withdraw consent for marketing communications

Requests can be made by contacting us at the details below.

9. Third-Party Links

Our website may contain links to third-party websites or ticketing platforms. Swara is not responsible for the privacy practices or content of such external sites.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised policy.

11. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

📧 connect@swaraelite.in
📞 +91-8980014158